In the automotive industry, referrals are golden. They’re not just a way to gain new customers; they’re a testament to your service quality and customer satisfaction. However, many dealerships struggle with effectively asking for referrals. Here are six proven strategies to boost your referral game and grow your business. 1. Be Direct It’s a common…
Finance and Insurance (F&I) managers play a crucial role in dealership success. However, the high-pressure nature of the job can often lead to stress, burnout, and a poor work-life balance. Finance managers report higher rates of divorce, stress, illness, and even unhappiness due to the high-pressure cooker, that is the F&I box. In this article,…
The finance and insurance (F&I) sector within the automotive industry is undergoing significant transformation. Keeping up with the latest trends is essential for dealerships looking to maximize profitability and enhance customer satisfaction. Here are some key trends shaping the F&I industry in 2024: 1. Digital Transformation Digital tools and platforms are revolutionizing the F&I process.…
Honesty, Clarity, and Speed Customer satisfaction in the Finance and Insurance (F&I) office is crucial for dealership success. Focusing on honesty, clarity, and above all speed can significantly enhance the customer experience. Here’s how: Honesty Being transparent about F&I products builds trust with customers. Clearly explain the benefits and costs of each product without hidden…